Privacy Policy

Streamline Global (“Streamline Global”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information of individuals who visit our website, contact us, request information about our services or otherwise interact with our business.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it and the choices and rights available to you.

1. About Streamline Global

Streamline Global provides business process outsourcing (“BPO”), knowledge process outsourcing (“KPO”) and operational support services to businesses in the USA, UK, Canada and other international markets.

Our services include, among others:

  • Customer Support Outsourcing
  • Mortgage and Title Support Services
  • Finance and Accounting Outsourcing
  • Back-Office Operations
  • Healthcare Outsourcing Services
  • Quality Assurance and Monitoring
  • Data Processing and Administrative Support

2. Information We Collect

We may collect information that you voluntarily provide to us, as well as limited technical information collected automatically when you use our website.

Personal and Business Information

Depending on how you interact with us, this may include:

  • Full name
  • Business or company name
  • Job title or professional role
  • Email address
  • Telephone number
  • Business address
  • Information included in your enquiry or message
  • Service requirements and business requirements
  • Any other information you voluntarily submit through our website or communications

Technical Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of website visits
  • Referring website
  • General website usage and interaction data
  • Cookies and similar technologies

We use this information primarily to operate, secure and improve our website and services.

3. How We Collect Information

We may collect information:

  • When you complete a contact or enquiry form.
  • When you request a consultation or quotation.
  • When you contact us by email, telephone or other communication channels.
  • When you communicate with our sales or service teams.
  • When you enter into a business relationship with us.
  • When you voluntarily subscribe to communications from us.
  • Automatically through your use of our website and related technologies.
  • From business or publicly available sources where permitted by applicable law.

4. How We Use Your Information

We may use personal and business information for legitimate business purposes, including to:

  • Respond to enquiries and requests.
  • Provide information about our services.
  • Prepare quotations, proposals and service offerings.
  • Schedule consultations and meetings.
  • Establish and manage client and business relationships.
  • Provide and administer contracted services.
  • Communicate with clients, prospects and business partners.
  • Improve our services, website and customer experience.
  • Manage website security and prevent fraud, abuse or unauthorised access.
  • Maintain appropriate business, accounting and operational records.
  • Comply with applicable legal, regulatory and contractual obligations.
  • Send relevant marketing or business communications where permitted by law.

We do not sell, rent or trade your personal information.

5. Lawful Basis for Processing

Where applicable under UK or other relevant data protection laws, we may process personal information on the following legal bases:

Performance of a Contract: where processing is necessary to provide services or take steps at your request before entering into a contract.

Legitimate Interests: where processing is reasonably necessary for operating our business, responding to business enquiries, improving our services, maintaining business relationships, protecting our systems and conducting lawful business activities.

Legal Obligation: where we are required to process information to comply with applicable laws, regulations or legal requests.

Consent: where you have provided consent for a specific purpose, such as certain marketing or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

6. Sharing Information with Third Parties

We may share information with trusted third parties where reasonably necessary to operate our business or provide our services.

These may include:

  • Technology and software providers
  • Website and hosting providers
  • CRM and communication platforms
  • IT and cybersecurity providers
  • Professional advisers, accountants and legal advisers
  • Payment and financial service providers
  • Contractors and service providers working on our behalf
  • Government authorities or law enforcement where legally required

We aim to ensure that third parties receiving personal information only process it for legitimate purposes and implement appropriate safeguards.

We do not sell personal information to third parties.

7. International Data Transfers

Because Streamline Global works with clients and service providers internationally, your personal information may be processed or stored in countries outside the country where you reside.

Where applicable data protection laws require safeguards for international transfers, we will take reasonable steps to ensure that appropriate legal and security measures are in place.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Ensure the website functions properly.
  • Improve website performance.
  • Understand how visitors use our website.
  • Analyse website traffic and usage.
  • Support certain marketing activities where applicable.

Some cookies may be necessary for the operation of the website, while others may be optional and subject to consent where required by applicable law.

You can manage cookie preferences through your browser settings and any cookie controls made available on our website.

9. Marketing Communications

We may contact existing clients, business contacts and prospective clients about Streamline Global services, company updates or relevant business information where permitted by applicable law.

Where consent is required, we will obtain appropriate consent before sending marketing communications.

You may opt out of marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

10. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no method of transmitting or storing information electronically is completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

  • The nature of the information.
  • The purpose for which it was collected.
  • Our ongoing business relationship with you.
  • Legal, accounting or regulatory requirements.
  • The need to resolve disputes or enforce agreements.

When information is no longer required, we will take reasonable steps to securely delete, anonymise or dispose of it.

12. Your Privacy Rights

Depending on where you are located and subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information in certain circumstances.
  • Request restriction of processing in certain circumstances.
  • Object to certain processing.
  • Withdraw consent where processing is based on consent.
  • Request data portability where applicable.

To exercise any applicable privacy rights, please contact us using the details below.

We may need to verify your identity before processing certain requests.

13. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

These websites operate independently from Streamline Global and may have their own privacy policies and terms. We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you access through our website.

14. Children’s Privacy

Our website and services are intended primarily for businesses and business professionals.

We do not knowingly collect personal information directly from children for marketing or promotional purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business operations or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right or have a concern regarding our handling of personal information, please contact us:

Streamline Global

US Office:
1007 N Orange St.
4th Floor, STE 1382
Wilmington, DE 19801
United States

Phone: +1 507-502-0943
Email: info@streamline-global.com
Website: streamline-global.com

For individuals in the United Kingdom, you may also have the right to raise a concern with the Information Commissioner’s Office (ICO).